Thank you for visiting the Print & Press, London website.
All of our fabrics are printed to order, and so orders cannot be cancelled or amended after we have received them. Please check you are happy with your order requirements and any artwork before placing your order. It is always best to contact us first if you have any specific requests or queries about your order.
While we will try to contact you if we think there may be a problem with your order, as the customer it is your responsibility to ensure the information and artwork you send us is correct.
You acknowledge and agree that any data, materials or content, including but not limited to designs, text, photos, images, etc. or other material contained or distributed on or through the Site by Print & Press, London is protected by copyright. You may not use, reproduce or distribute any Site Content without the authorisation of the owner of such Site Content.
By using our service you agree to hold Print & Press, London, and its employees free from all claims, damages, losses, liabilities and expenses incurred in relation to you or your representative’s submission of any copyrighted work to Print & Press, London which may be ruled to be subject to infringement.
If you have reason to believe there has been copyright infringement on your work please contact us at firstname.lastname@example.org. If you would like an image of your work to be removed from our website or social media channels, please email us and we will rectify the issue immediately.
You the customer are responsible for all images uploaded to our site. You must own the copyright or have permission from the copyright holder to print and use the image. If you do not own the copyright or have authorisation from the copyright holder you must not upload the image to our site.
By uploading an image to our site you are agreeing to the following:
- You have the legal right to reproduce, modify and use in a manufactured product the image uploaded
- The image does not infringe on copyright, trademarks or any other intellectual property rights
- The image does not violate English law
- The image is not harmful, hateful, obscene, racial, libellous, or anything that is deemed objectionable
- The image does not violate privacy laws
We may take photographs of your designs to use for promotional purposes. In these instances we will credit you as the designer. If you do not want images of your work to be used for these purposes, please confirm this in writing by emailing email@example.com.
Each print is bespoke and printed to order. Therefore, unless there is a printing error, we will not accept returns. We print on natural fabrics, which may display deviations in texture and colour. Returns will not be accepted for this reason.
We will do everything we can to ensure your designs print beautifully and look great. Customers should understand that fabric is not a perfectly flat or solid service, and may flex as or after it is printed. This may occasionally result in fibres detaching from the surface, leaving small white ‘dots’, or a subtle ‘stripe’ effect. Please understand that this is a normal result of digital fabric printing, and as such returns will not be accepted for this reason.
In the unlikely event that there is a printing error with your order, you must contact us within 7 days to report the issue. The customer is responsible for returning the fabric to us, you are advised to package carefully to avoid damage. We recommend you send returns by recorded delivery, or obtain proof of purchase so that you can make a claim should the parcel go astray. The cost of returning goods will be borne by you.
If after inspection of the product we determine it to be faulty we will reprint or issue a full refund.
Price and Payment
All prices shown are in GBP (£) and include all liable taxes. Information on delivery costs and timeframes can be found on our Delivery and Shipping Information page. The customer is responsible for payment of transportation costs, insurance and any custom charges that may be incurred in the delivery of your product, unless otherwise stated by Print & Press, London.
All orders must be paid for in full in advance of the order being processed.
Any delays to the stated timeframes on the Delivery and Shipping Information page will be notified to the customer by their contact email address.
Consistency and Fabric Care
We strongly recommend that you buy all the fabric you need in one batch. Although printed colours and fabric base cloths should be very similar from batch to batch,we cannot guarantee they will be identical.
We recommend you read our Washing and Aftercare page to learn how to care for your printed fabric, as these form part of our terms and conditions.
We recommend you read our Colour Information page to understand the difference between on screen and printed colours. Print & Press, London is not liable for any colour variations between on screen and printed colours.
Under no circumstances will Print & Press, London be liable for any of the following losses or damage (whether such losses were foreseen, foreseeable, known or otherwise)
- Loss of data
- Loss of revenue or anticipated profits
- Loss of business
- Loss of opportunity
- Loss of goodwill or injury to reputation
- Losses suffered by third parties
- Any indirect, consequential, special or exemplary damages arising from the use of Print & Press, London, regardless of the form of action